2 quotes that helped me make a bigger impact working with teams and organisations as an Agile Coach
They will help you make better decisions and help in creating sustainable change.
🌀On working with change:
“When setting expectations, no matter what has been said or written, if substandard performance is accepted and no one is held accountable—if there are no consequences—that poor performance becomes the new standard.”
― Jocko Willink, Extreme Ownership
When introducing change people need nudges to sustain a new habit. If they deviate to the old and nobody voices that then they will treat the change as not important.
It's not about forcing anything. It's about reminding what we agreed upon when things get back to the old ways.
🌡️ On measuring:
"When a measure becomes a target, it ceases to be a good measure"
― Strathern's variation on Godheart's law
People will start gaming the system in order to achieve their targets rather than making reasonable decisions. Thus rendering the measure obsolete.
Sooner or later it will show the data they expect instead of being a supportive measure within a larger frame of analysis.
Read more (also about Snowden’s variation on Strathern) 👉 https://thecynefin.co/the-strathern-variation/